Privacy Policy

When you create a Tikko account, we collect the following depending on your sign-in method:

• Apple Sign In: your name (if shared) and an anonymized Apple-generated email relay address or your real email address if you choose to share it.
• Email registration: your email address and a hashed password (we never store passwords in plain text).

Tikko allows you to record voice memos immediately after phone calls. These recordings are:

• Stored locally on your device.
• Never transmitted to our servers unless you have enabled cloud sync.
• If sync is enabled, encrypted audio files are stored in cloud storage associated with your account.
• Used solely to generate transcripts — they are not listened to, analyzed, or shared by us.

Transcription is performed entirely on your device. The resulting text:

• Is stored locally on your device.
• Is optionally synced to your cloud account if sync is enabled.
• Is sent to our servers for AI processing (see Section 1.4) to extract intelligence.

We do not retain or sell transcript text. It is processed transiently to generate the AI outputs described below.

When you request AI processing, your transcript text is sent to our servers, where it is processed by a third-party AI service (Anthropic) to extract:

• A summary of the call.
• Key details (e.g., budget, timeline, objections, next steps).
• Sentiment analysis (e.g., positive, neutral, or cautious).
• Suggested follow-up actions and dates.

Important: Your data is processed server-side only — it is not sent directly from your device to Anthropic. The AI-generated results (summaries, key details, sentiment, follow-ups) are stored locally on your device and optionally synced to your cloud account.

Anthropic processes data pursuant to their own Privacy Policy. We use Anthropic under a commercial API agreement; they do not train on API data by default.

You may create lead records containing information you enter manually, including:

• Contact names and company names.
• Phone numbers.
• Pipeline stage and deal status.
• Notes and custom fields.
• Email addresses (when you forward emails to your Tikko import address).
• CSV file imports containing lead data.
• Contacts shared via the iOS Share Extension from other apps.

This information is user-provided through manual entry or import. It is stored locally and optionally synced to your cloud account. We do not share or sell this data.

We may collect basic, anonymized usage information to improve the app, such as:

• Which features are used and how frequently.
• App session duration.
• Crash reports and error logs.

This data does not contain the content of your recordings, transcripts, or leads. It is used solely for product improvement.

For debugging and support purposes, we may collect limited device information including:

• iOS version.
• Device model (e.g., iPhone 15 Pro).
• App version.
• Crash logs and stack traces.

• Location data — we do not access or collect GPS or location information.
• Contacts from your device address book.
• Cookies — Tikko is an iOS app with no cookie-based tracking.
• Third-party social profile data beyond what Apple Sign In provides.

If you subscribe to Tikko's Business Line feature, we collect and process:

• Phone numbers you send SMS messages to and receive SMS messages from.
• SMS message content (sent and received).
• Call recordings when you use the dual-channel recording feature via your Tikko business number.
• Voicemail recordings left on your Tikko business number.

This data is transmitted through a third-party messaging provider (see Section 3.1) and stored in your cloud account. Call recordings and voicemails are stored in encrypted cloud storage associated with your account.

Tikko offers an email-based lead import feature. When you forward emails to your designated import address (import@tikko.ai), we collect:

• Email sender and recipient addresses.
• Email subject lines and body content.
• Any structured contact information extracted from the email content.

Forwarded email content is processed by our servers to extract lead data, then the raw email content is discarded. Only the extracted lead information is retained in your account.

If you subscribe to a paid Tikko plan, Apple processes your payment through the App Store. We receive and store:

• Transaction identifiers.
• Product identifiers and subscription tier.
• Subscription start and expiration dates.
• Renewal and cancellation status.

We do not receive or store your credit card number, billing address, or other payment method details. All payment processing is handled by Apple.

Tikko includes an AI chat assistant that lets you ask questions about your pipeline, draft follow-up messages, and get sales coaching. When you use the chat feature:

• Your chat messages are sent to our servers for AI processing to generate responses.
• Conversation history is stored in your cloud account to maintain context across sessions.
• Your active lead data, pending follow-ups, and recent interactions are included as context to provide personalized advice.
• All chat data (messages and conversations) is permanently deleted when you delete your account or use the "Delete All Data" option in Settings.
• Monthly message limits apply based on your subscription tier.

Chat messages are processed under the same terms described in Section 1.4.

Tikko allows you to capture photos as notes attached to leads or interactions. When you use this feature:

• Photos are captured and stored locally on your device.
• Text recognition (OCR) is performed entirely on your device. No image data is sent to external servers for text recognition.
• Recognized text may be sent to our servers for AI processing (same as transcripts, see Section 1.4).
• Photos are optionally synced to your cloud account if cloud sync is enabled.

We use the following sub-processors to operate Tikko. Each is bound by data processing agreements:

We may disclose your information if required by law, court order, or governmental authority, or if we believe disclosure is necessary to protect the rights, property, or safety of Tikko.ai, our users, or the public.

In the event of a merger, acquisition, or sale of all or substantially all of our assets, your information may be transferred. We will provide notice before your data is subject to a different privacy policy.

By default, all your data — recordings, transcripts, AI-processed results, and leads — is stored exclusively on your device. This data is protected by iOS device encryption and your device passcode or biometrics.

If you enable cloud sync, your data is encrypted in transit (TLS) and stored in our cloud infrastructure. Access controls ensure your data is accessible only by your authenticated account.

• All data in transit is encrypted using TLS 1.2 or higher.
• API keys and secrets are stored server-side and never embedded in the app binary.
• We follow industry-standard security practices and promptly address known vulnerabilities.
• We limit internal access to user data to personnel with a legitimate need.

Data stored locally on your device is retained until you delete it or uninstall the app. Data in your cloud account is retained until you delete your account or request deletion. We may retain anonymized analytics data for product improvement after account deletion.

In the event of a data breach that affects your personal information, we commit to:

• Notifying affected users within 72 hours of becoming aware of the breach, via email and/or in-app notification.
• Notifying the relevant supervisory authority within 72 hours where required by GDPR Article 33.
• Providing details of the nature of the breach, the categories and approximate number of individuals affected, the likely consequences, and the measures taken or proposed to address the breach and mitigate potential adverse effects.

You may request a copy of the personal data we hold about you by contacting us at privacy@tikko.ai. For data stored locally on your device, you have direct access at all times within the app.

You can update your account information directly within the app or by contacting us. Lead and interaction data can be edited at any time.

You can delete individual recordings, transcripts, interactions, or leads within the app. To delete your entire account and all associated data, use the “Delete Account” option in the app's Settings screen. You may also contact us at privacy@tikko.ai. We will process deletion requests within 30 days.

You can opt out of usage analytics in the app's Settings screen. Opting out does not affect core functionality.

Cloud sync is optional and can be toggled off in Settings at any time. When disabled, no new data is sent to our servers.

• Contract performance: processing necessary to provide the services you signed up for.
• Legitimate interests: improving the product, preventing fraud, and ensuring security.
• Legal obligation: compliance with applicable law.
• Consent: where you have specifically opted in (e.g., analytics).

Your data may be transferred to and processed in the United States. Where such transfers occur, we rely on appropriate safeguards including Standard Contractual Clauses (SCCs) where applicable.